Does outsourcing help business?
That is a good question, and truly particular to the business at hand. It’s not the right solution to everyone. Nothing ever is. There are no silver bullets for success in business. So, it’s hard to answer this general question about Outsourcing. But, let me try. You can use many different words . Essentially, they can mean the same thing. BPO, call center, outsourcing.
There are a few ways that outsourcing can be beneficial, it’s all based in the strategy the company uses. The most obvious one is Cost Reduction. For a process oriented job, especially if there are multiple positions, outsourcing is a great idea especially if you will go offshore. The people elsewhere have a great attitude, intelligence but, and they live cheaper than do westerners.
Outsourcing also gives you a turnkey solution. You put your raw service or data in, and you get something out. Automakers do that a lot. They give specs to a tier 1, tier 2, or tier 3 supplier, and they get a product back. For example, Ford doesn’t make Air Conditioners. Nippon Denso does. This means that Ford tells them the details, and then, Nippon sends back trucks of these units that are plug and play.
You Outsource at home. Meaning you don’t make your own bread and sugar You outsource at Restaurants. Fundamentally speaking, have been outsourcing since dawn of time. Division of labor and roles is an ancient thing. Sorry to be speaking of generalities, but, it was a general question.
So, generally, I’ve seen some basics that are a no brainer, like collections calling (nagging), or follow up with thank you’s or welcoming verification. Most of our clients use our “cloud” operations. We specialize in one vertical, and get a team doing one job very very well. We have a few of these teams, that includes all the tasks our clients need, so, they can maximize knowledge sharing.
Outsourcing is used in many ways, but how much operational control do you have?
Using an example of cooking something. You can have one in home chef. They do it all, one person, expensive. Or, you can have a bunch of small teams doing everything separately So, one team does vegetable prep, the next team are pro’s at Fresh noodle making, the other team run the stove, we have professional serving people while to finish up on tasks, professional cleaners and a bunch of people doing dishes at the end.
Usually for the price less than the original chef. Ironically, the Chef is a nice touch in a fine dining experience. So, you still want to see him/her. I would still hire the chef, but, I’d make them more efficient by having that team behind them. So, the chef can be a “presence” and “sell” how beautiful my restaurant he wants. Not stuck in the doldrums of chopping onions.
The question is how can your business employ these resources properly?
The big question, is who do you trust, and who is a good partner for the outsource staff. Then the use of Remote Staffing is a no-brainer. So you can broaden your question to more than being about does outsourcing help business. Instead, ask about the best ways to secure offshore Remote Staff? How can you find a Managed Operations provider that offers top notch quality in services and output.
To Follow the discussion, I’ve posted this as an answer on Quora, at this link https://www.quora.com/How-do-you-think-IT-outsourcing-is-beneficial-to-business
I have edited this blog for clarity but in Quora the answer remains fundamentally the same.
Managed Operations is the best of all words where you get the offloading of tasks which is afforded in sometimes lackluster freelance or traditional outsource providers, while you keep Full Operational Control. Contact us to learn more about how we can help you manage your offshore team.