A man with a red checkered shirt and headset taking a Tech Support phone call at iSuporta Office

A businessman's fingers pointing digital icons surrounding the word Technical Support

Tech Support for Startups is vital for a company to be able to grow and scale. But what is the best way to go about it.

If things are getting to cumbersome in the way you operate, it is best to Outsource your Technical Support needs, where is the Best Place to do so? Read on and we’ll talk more about that later.

Ideally, Great Tech Support is where you have all the support services you need and step by step implementations to ensure that your operations are up and running.

  1. First know your means.

Don’t quit your day job. It’s important to earn as you’re investing and growing your business. You need to have a base income so that you can make ends meet but at the same time, you can also have risk income which is the thing you invest in order to help your business grow. It’s vital that the inflow and outflow of cash is not affected so that you are able to transact.

Sometimes, there are a lot of aspiring entrepreneurs who have a lot of ambition. And that’s a good thing. But often they talk about becoming millionaires, join false opportunities like multi-level marketing, or simply invest speculatively in stocks with no prior experience.

But if you have a product or service that offers a solution to people, then that might lay the foundation for you to begin thinking about the team you want to build. It is necessary to then look for tech support for startup needs that would satisfy these necessities.

  1. Track your spending.

It’s also important to keep track of all your operational expenses. It’s important not to just shell out cash simply because you feel it’s a wonderful investment. You need to discern first if engaging in such a transaction is practical.

You can tally this information on Skype while someone inputs the information into a more organized spreadsheet.

This can then be tied up to how the movement of your accounts is overseen. There are no hard and fast rules, but make sure you track your spending.

  1. Know your target audience.

You need to have a general idea of which people you want to market to. While you don’t need to have an exact idea, it’s important that you at least delineate the categories you want to target.

You can then hire a Lead Generation Specialist to help you in reaching the right people. You might get a Copy Writer to draft some emails for you.

Whatever the case, it’s important to consider the manner in which you want to present your brand. While a Graphic Designer can help you design your logo and your website, it’s ultimately you who needs to simplify the message of what your products and services are trying to say.

  1. Don’t be shy.

You have to be the face of your brand. For some people the thought of public speaking is terrifying and even requires you to have thicker skin.  But that’s just the thing.

While you’re encouraged to outsource the obligations and tasks you can’t oversee personally yourself, building a brand is important.

Maybe you can set up a video camera and record yourself and start personally engaging with your customers through the use of Facebook and YouTube.

If you’re the owner, it makes sense that you add a personal touch to your company.

  1. Outsource your IT needs.

If you already have a layout and your business is just starting to get operational, it’s important that you have an infrastructure in place. Technical Support ideally also comes with good infrastructure management.

What you need is a Remote Office that allows you to accommodate all these needs while still giving you the staff, the security software, data security and the essentials you require to conduct your business.

  1. Tech Support for Customer Retention.

The good thing about hiring a managed services provider is that the computers, the desk space and the IT infrastructure are already part of the whole package.

In ecommerce for example, it’s inevitable that you may be needing someone to do cold calling or to receive inbound calls for orders. And for this you need fully functioning systems, a database and people ready to attend to the requests of customers.

  1. Support for your clients

If you’re selling software, apps or stuff that you and your men have developed and created, it’s inevitable that there will be questions along certain lines such as being able to operate the UI properly.

  1. Track record

In hiring a company to help you with your IT needs, it’s important that they have a good reputation and are properly accredited in their operating region.

The secret to a company with Low Turnover Rates and Optimal Job Stability are those who pay their employees properly and equip them properly. Employee Satisfaction, equals a stable operations in any Account and that translates well to your bottom line.

  1. Budget

Think about this: if you’re gonna open and rent an office back home, how might that affect your overhead spending?

Of course, it’s sensible that you wanna be up close and personal with some facets of your work. But what if you can achieve the same thing with the same efficiency offshore and for lower the costs?  It doesn’t make any sense to create a startup ecosystem with a lot of moving parts if you yourself cannot oversee those moving parts.

There are smart ways to spend and there are extravagant ways to spend. Maybe you literally want to have your own office building and space onshore because you feel that that is what would attract more people to your company.

But a smarter way to be to scale in a calculated manner.

What remote managed operations provides you is a chance to lay out predictable expenses and since the office space is already provided you no longer have to worry about renting out a building and paying for its overhead.

What you want is a company with Full Pricing Transparency.

  1. Customizable technical assistance

It’s important to not just put people in a box and you can’t examine that box. While there isn’t anything wrong with traditional outsourcing, you can get the most out of your operations if it is done in your terms. While any company can help you with your computer issues, you also need to ask, what firm can offer you the Best Customer Service in terms of your needs?

In your terms – but given the reasonable and acceptable parameters in your industry.  For example, if you hire a traditional BPO – of course they’ll give you the framework and base for operating.

But they might overcharge you because they’re gonna hire a team of 50 when maybe you’ll only be needing 10.

Plus, are they paying their employees well?

It is encouraged that you take full advantage of managed operations and though sometimes industry practices tend to delineate certain functions, such as IT only doing IT, you can very well hire an IT staff member who also does customer support.

This way, there is a full integration of your software and hardware.

It’s obvious that you may have a lot of innovative ideas that no one has ever thought of.  But sometimes, ideas don’t necessarily lend themselves to logistics and implementation.  But what if you have found the right business partner?

Feel Free to Ask us Any Questions if you need help with Technical Support for your Startup.