7. Inform them of your budget.
iSuporta does not compromise. We normally set our outsourcing price at $10.00 per hour employees to $16.00 per hour employees and that already includes your computer, office space, IT, tech support and results coaching! But if that’s too steep for you? I promise you that won’t find the same quality of work if you’re willing to go for freelancers who are going to charge you cheap. If you go for the best freelancers anyway, they’re going to charge you up!
But inform your outsourcing partner of your budget, how many employees and the level of skill and professionalism you’re looking for whether that’s in outsourced bookkeeping or simply hiring a virtual assistant.
8. Outline the scope of your work
If you’re hiring an outsourced accountant for example, it’s important to reveal the scope of the work your outsourced accounting professional will perform. Will she be issuing stop payments? Or will she be checking the time keeping of your employees?
Or in the case of customer service, how much do you want to automate? Versus how much would you like to be performed by a human agent? These are questions which are vital and you don’t have to come up with a crisp and clear answer before talking to your outsourcing company, but you do need to get an idea of which tasks to farm out and what level of authority or how much of the keys you want to give to your remote team.
9. Outsourcing with the best requires legitimacy
Check on their legal requirements. Are they ISO certified? For the Philippines, that also goes with being PEZA certified. You want to make sure this office you’re hiring isn’t just someone’s home or basement with a couple of computers. You want to hire an authentic call center in the Philippines. Most BPO’s comply with ISO and PEZA requirements
10. See portfolios of their work
It’s important to see their output. Are you hiring a digital marketing company? Great! Then check out their graphics, their animation, their copy writing to see if their sensibilities and their style is a match to that of the client. And if you’re certain their work is being put on display for those companies, then that is one way to ascertain if hiring them works for you or not.
11. Think feasible
Thinking feasible is important. First you may just want to hire 1 or 2 bookkeepers while you yourself and your local employees do the heavy lifting with sales and marketing. Perhaps only your bookkeeping needs needed to get out of the way so you can finally soar with telesales? If not, you can hire a team of 5 or 6 to figure out how to best get your products to market. Thinking in feasible ways without overblowing your budget is a great way to calculate your investment in Outsourcing so that you can keep your overhead low.
12. Information and data security
It’s also paramount to talk about information and data security. Along with narrowing the scope of your tasks, it’s vital that this company understands how you want the files delivered and what platforms are being used. Data security is something we take seriously. You may inquire about the software, the hardware and the IP channels being used because a True Outsourcing company will have no problems allowing you this level of transparency especially if your assets require that much care.
13. Communication is key.
This is vital for any outsourcing project. You must be able to communicate with your workers. You can set up weekly or daily scrums depending on the project and you ought to be able to work with your employees directly! Managing them in this way allows you the freedom to talk to them like you’re hiring a local. And more of than not? Filipino workers can deliver much more than local hires because of the way they’re highly paid, well furnished in their workspaces and doing what they love.
Read: the measures of call center effectiveness.
14. Project management is fundamental in outsourcing
You can set project milestones and tie them to payments or packages you avail. If you’re hiring an outsource company, then make sure you set expectations and quotas as to when certain sales are going to be met, certain leads are going to be qualified, or you’re looking forward to more sales within a given timeline. If your outsourcing partner is trustworthy, it’s going to be a given that they will deliver on the goods that you are expecting.
15. Choose employees with a good track record
It’s important to choose employees who are known to staying long in their companies. That goes to show they are willing to commit to the task. It’s okay if this person has shifted careers when first starting out, but you may want to look for a stable individual especially in hiring careers that may have turnarounds with newbies such as outsourced bookkeepers and outsourced customer service.
16. Use project boards online
You may use Asana or Trello to track your progress! If not you may also opt to use Google sheets so you can work together. Nothing hurts your pipeline much faster than being disorganized. And it also allows you to keep track of the progress of your workers making sure that none of them are slacking off and they are actually doing their jobs properly.
Being able to collaborate while working with your remote team is absolutely the crux of iSuporta outsourcing. There are certain things that help you move forward much faster than working with other outsourcing companies. You’ll be able to track your work, but at the same time delegate only as much as you want to delegate through your use of full operational control.