AI-Enabled

Our Teams Use AI. They Don't Build It.

Every team member is trained on modern AI tools — ChatGPT, Midjourney, CoPilot, Zapier — to deliver more output, better quality, and faster turnaround than any traditional BPO.

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iSuporta team members using AI tools at workstations

“AI-Enabled” means your team members use AI as a tool — like a carpenter uses a power drill.

We don't claim our staff are AI engineers. They're hardworking, skilled professionals who happen to use the most modern tools available. That's what makes them faster and more effective than traditional outsourced teams.

The Impact

AI Tools Make Your Team Better

Not replacing humans — making every human on your team significantly more productive.

2-3x
More output per team member vs. traditional BPO
40%
Faster first response times in customer support
99%+
Accuracy on AI-assisted data entry and transcription
60%
Less time on repetitive tasks — more on high-value work
The Tools

What Your Team Actually Uses

Real AI tools, used daily by real people on your team. Not marketing buzzwords.

Support & Content

ChatGPT

Response drafting, email templates, research summaries, content outlines, and customer sentiment analysis.

Customer SupportContent WritersVirtual Assistants
Design & Creative

Midjourney

Concept generation, mood boards, social media graphics, and rapid visual iteration for marketing teams.

Graphic DesignersSocial Media Managers
Technical Tasks

GitHub CoPilot

Code assistance for technical support agents, data formatting, and automated workflow scripting.

Technical SupportData Entry
Automation

Zapier

Workflow automation between tools, automated reporting, lead routing, and task triggers that eliminate manual work.

Virtual AssistantsSDRsBookkeepers
Transcription

AI Transcription

Whisper AI and Otter.ai for first-pass transcription. Human operators verify, correct, and format — achieving 99%+ accuracy faster.

Transcriptionists
Content Quality

SurferSEO + Grammarly

SEO optimization scoring, grammar checking, readability analysis, and content structure recommendations.

Content WritersSocial Media Managers
In Practice

AI-Augmented Workflows

Here's what it looks like when your team uses AI tools every day.

Customer Support Agent

Without AI Tools

Manually types every response. Searches knowledge base for answers. Takes 8-10 minutes per ticket.

With AI Tools

ChatGPT drafts a response based on ticket context. Agent reviews, personalizes, and sends in 3-4 minutes. Handles 2x more tickets per shift.

Content Writer

Without AI Tools

Researches topics manually. Writes from blank page. Produces 3-4 articles per week.

With AI Tools

Uses ChatGPT for research and outlines, SurferSEO for optimization scoring. Produces 8-10 articles per week with better SEO performance.

Virtual Assistant

Without AI Tools

Manually moves data between tools. Sends follow-up reminders by hand. Spends 2 hours/day on repetitive tasks.

With AI Tools

Zapier automations handle data syncing. ChatGPT drafts emails. VA focuses on high-value coordination work. Saves 2 hours/day.

Graphic Designer

Without AI Tools

Creates every concept from scratch. Client revision cycles take 3-4 rounds. 2 final assets per day.

With AI Tools

Midjourney generates 10 concept directions in minutes. Client picks a direction, designer refines. 4-5 final assets per day with fewer revisions.

Tools Our Teams Use Daily
ChatGPTMidjourneyGitHub CoPilotZapierGrammarlySurferSEOOtter.aiWhisper AICanvaNotion AIHubSpot AIIntercom AI
FAQ

Common Questions About AI-Enabled Teams

Are your employees AI engineers?
No — and that's the point. Our team members are skilled professionals (support agents, VAs, writers, designers) who USE AI tools to do their jobs better. They're power users, not engineers. Think of it like how every office worker uses Excel — our team uses ChatGPT, Midjourney, and Zapier the same way.
How do you train staff on AI tools?
Every new hire goes through AI tool training during onboarding, focused on the tools relevant to their role. Support agents learn ChatGPT for response drafting, designers learn Midjourney for concept generation, VAs learn Zapier for automation. We update training as new tools emerge.
Does AI replace the human work?
No. AI assists and accelerates, but humans make every decision, review every output, and apply judgment. A support agent uses ChatGPT to draft a response faster, but they edit, personalize, and send it. A transcriptionist uses Whisper for a first pass, but they verify every word. The human is always in the loop.
What if we don't want AI tools used on our data?
We respect your data policies completely. If you prefer agents don't use external AI tools on your customer data, we'll configure workflows accordingly. Many clients allow AI tools for non-sensitive tasks (drafting templates, research) while restricting them for sensitive data.
How is this different from SupportNinja's NinjaAI or other 'AI BPOs'?
Most 'AI BPO' marketing is about chatbots replacing humans. Our approach is the opposite — we give humans better tools. Your team is still humans who think, empathize, and make judgment calls. The AI just makes them faster and more consistent.

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