Real Results from Real Businesses
See how companies across industries save 60-70% on staffing costs while improving quality and speed with dedicated iSuporta teams.
Scaling Support for a Growing SaaS Platform
The Challenge
A Series B SaaS company was growing 40% quarter-over-quarter, but their 3-person support team couldn't keep up. Average first response time hit 8 hours, and NPS dropped from 72 to 51. Hiring in the US would cost $45K+ per agent plus 3 months to recruit and train.
The Solution
iSuporta deployed 5 dedicated support agents within 3 weeks. Agents were trained on the client's product, integrated into Intercom, and began handling Tier 1-2 tickets. AI tools (ChatGPT integration for response drafting, auto-categorization) accelerated onboarding and reduced average handle time.
“We went from losing customers over slow support to having support as a competitive advantage. The team feels like an extension of our own.”
Handling Peak Season for an Ecommerce Brand
The Challenge
A DTC ecommerce brand faced 4x ticket volume during holiday seasons. Hiring seasonal US agents was expensive and the ramp-up time meant poor quality during the critical first weeks. They were losing revenue from cart abandonments due to slow pre-sale responses.
The Solution
iSuporta provided a flex team: 3 permanent agents year-round plus 4 additional agents during peak season (Q4). The permanent team trained the seasonal agents, ensuring consistent quality. Agents handled order inquiries, returns, product questions, and live chat.
“For the first time, we went into Black Friday feeling prepared. Our iSuporta team handled everything we threw at them.”
Reducing Claim Denials for a Medical Practice
The Challenge
A multi-location medical practice had a 15% claim denial rate and was losing an estimated $180K annually in missed revenue. Their 2-person in-house billing team was overwhelmed with claim submissions, denial follow-ups, and patient billing.
The Solution
iSuporta deployed 3 medical billing specialists trained on ICD-10, CPT coding, and the practice's EHR system (eClinicalWorks). The team handled claim submission, denial management, patient billing, and payment posting.
“Our denial rate dropped dramatically and we're collecting revenue we were leaving on the table. The ROI was immediate.”
Freeing Up a Top Agent Team to Focus on Sales
The Challenge
A top-producing real estate team of 4 agents was spending 30+ hours per week collectively on admin tasks — listing input, lead follow-up, showing coordination, and social media. Revenue was plateauing because agents couldn't take on more clients.
The Solution
iSuporta deployed 2 dedicated VAs: one for transaction coordination and admin (MLS updates, scheduling, document management), and one for lead follow-up and social media. Both were trained on the team's CRM (Follow Up Boss) and communication preferences.
“My agents are finally doing what they're best at — selling. The VAs handle everything else and our revenue shows it.”
Extending Runway for a Pre-Revenue Startup
The Challenge
A pre-revenue B2B SaaS startup with 2 founders was doing everything: customer support, content creation, admin, and sales outreach — alongside building product. They had 18 months of runway but needed to hire 3 people to operate properly. US hires would burn through runway in 8 months.
The Solution
iSuporta deployed 3 team members: a VA (admin, inbox, scheduling), a customer support agent (for their early beta users), and a content writer (blog posts, landing pages, email campaigns). Total monthly cost: $3,600 vs. estimated $15,000 for US equivalents.
“We went from doing everything ourselves to having a real team — and extended our runway by 8 months. We couldn't have reached product-market fit without that extra time.”
Scaling RLHF Data Labeling for an AI Company
The Challenge
An AI company needed 50 human evaluators for RLHF training data within 4 weeks. US-based labelers would cost $25-35/hour. They needed consistent quality, fast onboarding, and the ability to scale up and down as training cycles demanded.
The Solution
iSuporta deployed 50 trained operators through the HumanInLoop platform. Operators were trained on the labeling taxonomy, quality guidelines, and inter-rater reliability standards. AI-assisted pre-labeling reduced per-task time while maintaining quality.
“The speed of deployment was remarkable. We had 50 trained operators producing quality labels in under a month.”
Ready for Results Like These?
Tell us about your business and we'll show you exactly how a dedicated team can help.