Customer Support

AI-Augmented Customer Support

Dedicated support agents who use AI tools to resolve tickets faster, handle more volume, and deliver better CSAT scores than traditional offshore teams.

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How It Works
iSuporta customer support agent with headset at workstation in Cebu City
The Challenge

Support Tickets Are Piling Up

Your customers expect fast, knowledgeable responses across every channel — email, chat, phone, and social media. But hiring, training, and managing a support team in-house is expensive and time-consuming.

Freelancers are unreliable. Traditional BPOs give you undertrained agents reading scripts. You need a team that actually understands your product and uses modern tools to work smarter.

iSuporta's support agents are trained on AI tools like ChatGPT for drafting responses, sentiment analysis for prioritizing urgent tickets, and your specific helpdesk platform to hit the ground running.

How We Solve It

Dedicated Team

Full-time professionals working exclusively for you from our Cebu facility.

AI-Augmented

Every team member is trained on modern AI tools relevant to their role.

US-Managed

US-based leadership ensures Western business standards and clear communication.

What We Do

Full-Service Support Coverage

Email & ticket management
Live chat support
Inbound & outbound calls
Social media support
Order tracking & returns
Technical troubleshooting (Tier 1-2)
Escalation management
Knowledge base maintenance
Customer feedback collection
SLA monitoring & reporting
AI Tools Our Team Uses
ZendeskIntercomFreshdeskChatGPTVAPIHubSpotSalesforce
Use Cases

Who This Works For

Real-world scenarios where our team delivers measurable results.

SaaS

SaaS Help Desk

AI-assisted agents handle billing questions, feature requests, and technical issues across chat and email for a growing SaaS platform.

Ecommerce

Ecommerce Support

Multichannel team manages order inquiries, returns, and product questions during peak season for an online retailer.

Global

24/7 Coverage

Rotating shifts provide round-the-clock support for a global marketplace, ensuring no ticket waits more than 15 minutes.

Transparent, All-Inclusive Pricing

One flat monthly rate per team member. Includes facility, equipment, HR, benefits, management, and AI tool training. No hidden fees.

Starting from$1,200/month per team member
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FAQ

Common Questions

What channels can your agents cover?
Our agents handle email, live chat, phone, social media (Facebook, Instagram, Twitter), and in-app messaging. We work with whatever helpdesk platform you use — Zendesk, Intercom, Freshdesk, HubSpot, and more.
How do AI tools improve support quality?
Our agents use ChatGPT to draft responses faster, sentiment analysis to prioritize urgent tickets, and AI-powered suggestions for knowledge base articles. This means faster resolution times and more consistent quality.
Can agents handle technical support?
Yes. We provide Tier 1 and Tier 2 technical support. Agents are trained on your product and can handle troubleshooting, account issues, and feature questions. Complex Tier 3 issues are escalated to your engineering team.
What are your average response times?
Typical first-response times are under 2 minutes for chat, under 1 hour for email, and under 30 seconds for phone. We customize SLAs to your specific requirements.
Can I start with a small team and scale up?
Absolutely. Most clients start with 2-3 agents and scale based on volume. We can add trained agents within 1-2 weeks as your needs grow.
Do agents work exclusively for me?
Yes. Every agent on your team is dedicated 100% to your account. No time-splitting, no shared agents, no divided attention.

Related Services

Chat SupportLead GenerationData Entry

Industries We Serve

SaaS CompaniesEcommerceStartups
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Ready to Outsource Your Customer Support?

Get a free consultation and custom staffing plan. Most teams are operational within 2 weeks.

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