Dedicated Teams

Your Team Works Only for You

No time-splitting. No multi-client juggling. Every team member we assign works exclusively for your business — learning your product, your customers, and your standards.

Build Your Dedicated Team
See Pricing
iSuporta dedicated team in consultation meeting
The Problem

Why Shared Agent Models Fall Short

Most BPO providers default to shared agent models because it's cheaper for them — not because it's better for you.

Shallow Knowledge

When an agent handles 4 different products, they never learn any of them well. Your customers can tell.

Inconsistent Quality

Different agents with different training levels handle your tickets. Customer experience is a lottery.

No Team Integration

Shared agents aren't in your Slack, don't attend your standups, and don't understand your company culture.

Comparison

Dedicated vs. Shared Agents

A side-by-side comparison of the two outsourcing models.

Feature
Dedicated (iSuporta)
Shared
Focus
Works exclusively for your business
Splits time between 3-5 clients
Product Knowledge
Deep understanding of your product, customers, and processes
Surface-level familiarity across multiple products
Availability
Full shift dedicated to your tickets/tasks
Available in rotation — may have gaps
Quality
Consistent, improving over time as they learn your business
Variable — depends on which agent handles the ticket
Communication
In your Slack, on your calls, integrated with your team
Communicates through a shared inbox or ticketing queue
Training Investment
Worth training deeply — they stay with you long-term
Not worth deep training — agents rotate between clients
Cost
Fixed monthly rate per team member
Per-ticket, per-hour, or per-interaction pricing
Scalability
Add team members as you grow (1-2 week lead time)
Scale up/down instantly (but quality suffers)
What You Get

Your Dedicated Team Includes

Everything you need for a productive, reliable offshore team.

Full-Time Professionals

8 hours/day, 5 days/week. Your schedule, your hours.

Dedicated Workstation

Their own desk, computer, and dual monitors in our Cebu office.

Operations Manager

A dedicated manager who handles HR, facilities, and day-to-day oversight.

Your Tools & Systems

They get accounts in your Slack, CRM, helpdesk, and every tool you use.

FAQ

Questions About Dedicated Teams

What does 'dedicated' actually mean?
Your team members work exclusively for your business. They sit at their designated workstation in our Cebu office, work your hours, use your tools, and report to you. They don't handle tickets for other companies or split their time.
How is a dedicated team different from hiring a freelancer?
A dedicated team member through iSuporta comes with everything a freelancer doesn't: a professional office, managed workstation, IT support, HR management, backup coverage, and an operations manager ensuring quality. They're employees, not contractors.
When does a shared model make sense?
Shared agents work well for very simple, low-volume tasks where product knowledge doesn't matter (e.g., appointment confirmation calls, basic order status checks). For anything requiring product knowledge, brand voice, or quality consistency, dedicated teams win.
Can I start with 1 dedicated team member?
Absolutely. Most clients start with 1-2 team members and scale from there. There's no minimum team size requirement.
What if my dedicated agent is sick or takes PTO?
We have backup protocols in place. Your operations manager coordinates coverage so your workflow isn't interrupted. For critical roles, we can cross-train a backup agent who's familiar with your processes.

Ready for a Team That's 100% Yours?

Dedicated professionals working exclusively for your business. Ready in 2 weeks, no long-term contracts.

Get Started
Browse Roles