Why should you hire remote workers?
The main reason to hire is because of the cost savings. But at first, when you aren’t ready, this area can be tricky, that’s why there are certain things you need to get out of way first prior to outsourcing.
Sometimes, the terms outsourcing, call center outsourcing and remote staffing are used interchangeably.
iSuporta is Managed Operations, the Next Gen model of outsource staffing. It contains the freedom of operational control you get from hiring local staff and the impeccable infrastructure of an Outsource Call Center.
Most business owners already know this, but many only apply what’s right for them at any given time.
During your startup, there are 2 kinds of income
- Base Income – This is where you get money either from your job, from prior businesses, from stakeholder’s or just a pile of savings that you’ve set to be your Cap Ex in running your business. If you want your small business to keep running, you must make sure that your base income is stable and you can afford to keep spending on outsourcing because you already have revenue streamings coming in, which can only grow if you outsource the right way.
- Risk income – This income may come directly from your revenues. And some businesspeople often reinvest their risk income to continue their operations. Risk income alone is not enough. Ideally, you would want to have some source of base income, or fixed and stable revenues coming in if you wish to continue funding your SME. Again, risk income alone is not a good idea to run a business, let alone, outsource unless – of course you’re already confident that your revenues from this source will keep coming in.
There are several things you must also learn to do before taking out a tab on an outsourcing company. If you want to scale your business without spending more, you need to find the right outsourcing partner.
But let’s get some things out of the way so you can take advantage of your remote staffing company and help it grow your business while still saving costs.
How to outsource? The best way to outsource is to develop a set of steps that you can follow each time you need to outsource. Here’s what I do and recommend
Outsourcing is learning how to delegate.
When you first start outsourcing, you’ll be tempted to do everything yourself, and that’s great because you want to set the tone, but eventually you need to compartmentalize the tasks you want your remote staff to do and only do the tasks that you enjoy or are better at. If you aren’t organized, you will get overwhelmed and you won’t be able to know which job functions you want to keep doing locally, and those you want your remote team to perform.
Know what you will be outsourcing.
Some of the first things to get out of the way in hiring an outsourcing company is knowing what the specialties of your remote employees are. This is why it’s a great idea to interview them yourself. You can set up a Skype interview, or you can have your remote HR do that for you and simply give them a list of pointers and specialists you want to seek.
If you prefer, we can do the shortlisting, while you, personally do the interviews via Zoom or Skype. Choose your platform.
Give instructions to your remote staff.
Before you outsource a job, you need to give instructions for that job. Your instructions must be clear and detailed. For example, I have a document that I give to my VA with instructions on how to book appointments. It details how to find the client and what times of the day to contact him. It’s important my VA only make certain phone calls during those times of the day. Or you can advise your VA to make appointments and record them on Sheets or Trello.
Perform a trial run – manage remote employees and set the tone.
A trial run gives you a chance to see if you’re giving the right instructions. It’s also a chance to test out your new tool or process. As your employees go live, it’s good to pace things and see how they fare with your workflows. If there are things that need to be changed or adjusted, we will work with you to implement those changes so that there are no longer any hitches in your outsource functions.
For example, if you’re using a new tool to create your bookkeeping spreadsheets, you’ll want your remote staff to familiarize your accounting and bookkeeping tasks and you will want them to make sure your information is being reported in the way you want it to be.
Give feedback and training.
After the trial run, you’ll want to give feedback and training. You should also have training documents or training videos that your remote staff can watch. The great thing about hiring remote staff through iSuporta is that you get Results Coaches or On Site Supervisors who can also serve as your trainers!
You can train them first, or train the whole team, and let allow them to work with the software and hardware you require so that they
You should always keep notes on the remote staff you outsource to. A great way to take notes is to put them on Asana and Trello, this is a fantastic way to collaborate because you can track people’s progress on the fly.
Outsourced bookkeeping for example may require you to take note of the progress and accounts which are now reconciled or notes on the payroll systems in place to keep your employees happy. It’s important to keep notes which you can pull up right away to make sure your outsourcing processes are performed in a systematic fashion.