Ecommerce

Outsourcing for Ecommerce

Dedicated teams for customer support, product management, social media, and operations — so you can focus on growing your store.

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Industry Challenges

Problems We Solve

Common operational challenges in your industry that outsourcing with iSuporta addresses.

Peak Season Staffing

Holiday rush, flash sales, and seasonal peaks require flexible staffing. Hiring temp workers who know your products is nearly impossible.

Multichannel Support

Customers reach out via email, chat, social DMs, marketplace messages, and phone. Covering all channels consistently is overwhelming.

Product Content at Scale

Thousands of SKUs need descriptions, images, and SEO content. Keeping listings accurate across platforms is a full-time job.

Order & Returns Management

Processing returns, refunds, exchanges, and order inquiries takes time away from growth activities.

Our Services

How We Help Your Industry

Customer Support

Multichannel agents handling order inquiries, returns, product questions across email, chat, phone, and marketplace messages.

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Virtual Assistants

Product listing management, inventory updates, vendor coordination, and marketplace management across Shopify, Amazon, and more.

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Content Writing

Product descriptions, SEO blog posts, email campaigns, and category page content that drives traffic and conversions.

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Social Media

Daily posts, community management, influencer outreach, and UGC curation for your brand's social channels.

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Data Entry

Product data entry, catalog management, pricing updates, and inventory reconciliation across platforms.

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Graphic Design

Product images, social media graphics, email templates, banner ads, and A+ content for marketplace listings.

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Example

How It Works In Practice

DTC Ecommerce

Scaling Holiday Support for an Online Retailer

Challenge

An online retailer doing $5M in annual revenue needed to 3x their support coverage for Q4 holiday season without the cost and risk of seasonal US hires.

Solution

iSuporta deployed 6 support agents trained on the retailer's Shopify store, returns policy, and product catalog. Agents covered email, chat, and social DMs using AI-assisted response drafting.

Results

3x support capacity in 2 weeks
4.8/5 CSAT during peak season
$48K saved vs seasonal hires
FAQ

Common Questions

Do your agents know Shopify/Amazon?
Yes. Our agents are trained on Shopify, Amazon Seller Central, WooCommerce, BigCommerce, and other major ecommerce platforms. They handle order management, customer inquiries, and basic store operations.
Can you handle returns and refunds?
Absolutely. Our agents process returns, issue refunds, and manage exchanges according to your policies. They work directly in your ecommerce platform and helpdesk.
How do you handle seasonal scaling?
We can scale your team up for peak seasons and back down afterward. Our facility and talent pipeline allow us to add trained agents within 1-2 weeks.
Can agents manage product listings?
Yes. Our VAs handle product listing creation, updates, image uploads, and catalog management across platforms. They can process 50-100 listings per day depending on complexity.
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Ready to Scale Your Ecommerce Team?

Get dedicated teams for support, operations, and content. Flex up for peak seasons, scale down after.

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