Fintech

Outsourcing for Fintech

Dedicated teams for KYC verification, customer support, document processing, and data operations — with the security standards fintech requires.

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Industry Challenges

Problems We Solve

Common operational challenges in your industry that outsourcing with iSuporta addresses.

KYC/AML Volume

Identity verification, document review, and compliance checks create bottlenecks as your user base grows. Manual review is essential for edge cases.

Customer Support Complexity

Financial products require knowledgeable agents who can handle sensitive account issues, transaction disputes, and regulatory questions.

Document Processing

Loan applications, insurance claims, and financial documents need accurate data extraction and verification at scale.

Rapid Scaling Needs

Fintech growth is unpredictable. You need to scale support and operations quickly without compromising quality or security.

Our Services

How We Help Your Industry

Customer Support

Trained agents for account inquiries, transaction issues, and product support with financial industry awareness.

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Data Labeling

Document verification, KYC review, and data extraction for compliance workflows powered by HumanInLoop.

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Data Entry

Application processing, document data extraction, and database management for financial operations.

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Bookkeeping

Accounts management, reconciliation, and financial reporting for fintech companies and their clients.

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Example

How It Works In Practice

Fintech / Lending

Scaling Document Verification for a Lending Platform

Challenge

A digital lending platform was processing 500+ loan applications per day but manual document review was creating a 3-day backlog, causing applicant drop-off.

Solution

iSuporta deployed a team of 8 data operators who verified income documents, ID checks, and bank statements. AI-assisted OCR handled first-pass extraction; operators verified and corrected results.

Results

Processing backlog eliminated
24-hour verification turnaround
Application drop-off reduced 35%
FAQ

Common Questions

How do you handle financial data security?
All fintech team members work from our managed facility with enterprise security: secure network, monitored workstations, clean-desk policy, NDAs, and access controls. We discuss specific compliance requirements during consultation.
Can agents handle account-sensitive issues?
Yes. Our agents are trained on financial product support including account inquiries, transaction disputes, and basic regulatory questions. Sensitive actions follow your authorization protocols.
Do you support KYC/AML workflows?
Yes. Our operators handle document verification, identity checks, and compliance review as part of KYC/AML workflows. They work within your compliance platform and follow your review procedures.
How quickly can you scale?
We can add trained operators within 1-2 weeks. Our facility and talent pipeline support rapid scaling for fintech companies experiencing growth surges.
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Need Fintech Operations Support?

Get dedicated teams for support, compliance, and data operations with the security standards fintech demands.

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