Logistics

Outsourcing for Logistics

Dedicated teams for dispatch support, shipment tracking, customer communication, and data operations — keeping your supply chain running smoothly.

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Industry Challenges

Problems We Solve

Common operational challenges in your industry that outsourcing with iSuporta addresses.

24/7 Operations

Logistics doesn't stop. Shipments move around the clock and customers expect real-time updates and immediate issue resolution.

High Call Volume

Tracking inquiries, delivery updates, and exception handling generate massive call and email volume that's hard to staff for.

Data Entry Overhead

BOL processing, shipment data entry, carrier updates, and invoice reconciliation consume hours of manual work daily.

Dispatch Coordination

Coordinating drivers, managing routes, and handling exceptions requires reliable staff available during all operating hours.

Our Services

How We Help Your Industry

Customer Support

Tracking inquiries, delivery updates, claims processing, and exception handling across phone, email, and chat.

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Data Entry

BOL processing, shipment data entry, carrier rate management, and invoice reconciliation.

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Virtual Assistants

Dispatch support, carrier communication, route coordination, and operational admin tasks.

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Bookkeeping

Freight invoice processing, carrier payment management, and financial reporting for logistics operations.

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Example

How It Works In Practice

Third-Party Logistics

Scaling Customer Support for a 3PL Provider

Challenge

A growing 3PL provider was handling 200+ tracking inquiries daily with only 2 in-house staff. Response times exceeded 4 hours and customer satisfaction was declining.

Solution

iSuporta deployed 4 support agents covering email, phone, and chat. Agents were trained on the TMS platform, carrier tracking systems, and exception handling procedures.

Results

Response time reduced to 30 min
200+ daily inquiries handled
Customer retention improved 15%
FAQ

Common Questions

Do your agents understand logistics operations?
Our agents are trained on common TMS platforms, carrier tracking systems, and logistics terminology. We customize training to your specific operations during onboarding.
Can you provide 24/7 coverage?
Yes. We staff rotating shifts to provide continuous coverage for logistics operations that run around the clock. Weekend and holiday coverage is available.
Can agents process BOLs and shipping documents?
Absolutely. Our data entry operators process bills of lading, shipping manifests, customs documents, and carrier invoices with high accuracy.
Do you support dispatch operations?
Our VAs can assist with dispatch coordination — communicating with drivers, updating routes, managing exceptions, and coordinating with carriers. They work in your dispatch system.
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Need Logistics Operations Support?

Get dedicated teams for support, dispatch, and data operations. Keep your supply chain running 24/7.

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