What are the Cons of Outsourcing Customer Service?
Outsourced customer support or call center outsourcing in general gets a bad rap because of several experiences entrepreneurs have with their outsourcing providers Here are several of the so-called cons of outsourced customer support and we’ll get into why you don’t have to fall into the same trap when you outsource with us.
Will my outsourced customer support employee get paid adequately? I have had bad experiences where they charge me high but pay the staff low.
Yes! And it’s hard when call center corruption and scandal is involved and this is something we aim to avoid. This is why we have our full cost transparency model and we want our clients to know that their money is going where it should.
Your payments regardless of what outsourcing package you choose will go into paying your staff but at the same time paying for the overhead costs of renting an office. Still, a much cheaper price than having to hire locally!
I can’t call my employees right, you’ll only update me every few months?
No, you can call them any time during their shift! That’s the thing about our brand of outsourcing, we give you full operational control. It’s also easy if you want us to manage them for awhile while you’re away. And you can take full control of your remote employees if there are aspects of your operations which may require personal supervision.
I cannot control quality and request for changes to my operations, right?
You can! In fact, if something is wrong with the way you’re approaching the customer concerns, you can note those changes right away. We will take note of them for you if you want. But if you wish to supervise all aspects of the sales cycle initially, then that is what we offer you. Your own creative freedom to manage incoming concerns.
Outsourcing customer support means service delivery is slower right?
No! In fact we work in real time. We update you in real time. Choose the shift of your workers. If you want your customer support to happen while you’re sleeping then you hire Philippines days= shift customer support. If you want to work with them more or less you can hire mid shift or night shift workers here. You get to choose the work shifts of your employees!
Is it true that cost savings are short term and high attrition rates means I will be paying more?
No! We make sure your employees are highly trained and highly motivated outsource workers. We pay them twice the national average. That is because your low wage is our high wage. And you won’t be hiring a sweat shop, the Filipino workers here are passionate about your brand and they will take ownership of your products!