SaaS

Outsourcing Built for SaaS Companies

Scale your support, sales, and operations teams without the overhead. AI-augmented agents who understand SaaS metrics, tools, and customer expectations.

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Industry Challenges

Problems We Solve

Common operational challenges in your industry that outsourcing with iSuporta addresses.

Scaling Support With Growth

As your user base grows, support tickets multiply. Hiring fast enough to keep CSAT high is expensive and slow with in-house teams.

High Cost of US SDRs

SDRs cost $60-80K/year in the US. Most SaaS companies can't afford enough pipeline coverage at these rates.

Content Velocity Demands

SEO, product updates, help docs, email campaigns — SaaS content needs never stop. One writer can't keep up.

Data Operations Overhead

Customer data cleanup, migration support, onboarding data entry — operational tasks that pull engineers away from product work.

Our Services

How We Help Your Industry

Customer Support

Multichannel support agents who understand SaaS products, subscription billing, and technical troubleshooting.

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Lead Generation

SDR teams for outbound prospecting, demo booking, and pipeline coverage. AI-powered research and personalized outreach.

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Content Writing

SEO blog posts, help documentation, email campaigns, and product update content. AI-assisted for speed.

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Chat Support

24/7 live chat coverage for onboarding questions, billing issues, and feature guidance.

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Data Entry & Ops

Customer data migration, CRM cleanup, onboarding data processing, and reporting support.

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Virtual Assistants

Admin support for founders and executives — inbox management, scheduling, research, vendor coordination.

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Example

How It Works In Practice

B2B SaaS

Scaling Support for a Growing SaaS Platform

Challenge

A B2B SaaS company growing 40% QoQ needed to triple their support coverage without tripling their support budget. In-house hiring couldn't keep up with ticket volume.

Solution

iSuporta deployed a team of 4 AI-trained support agents covering email, chat, and in-app messaging. Agents were trained on the product, integrated into Intercom, and began handling Tier 1-2 tickets within 2 weeks.

Results

60% cost reduction vs US hires
CSAT maintained at 4.7/5
First response time under 3 min
FAQ

Common Questions

Do your agents understand SaaS products?
Yes. Our agents are trained on subscription billing, feature-based support, and common SaaS tools like Intercom, Zendesk, Stripe, and HubSpot. We invest in product-specific onboarding for every client.
Can agents handle technical support?
Our agents handle Tier 1-2 technical support — account issues, feature questions, troubleshooting, and billing. Complex Tier 3 issues are escalated to your engineering team with detailed notes.
How do you handle product updates?
We maintain a shared knowledge base that your team updates with product changes. Our operations manager ensures all agents are briefed on new features and changes within 24 hours.
Can SDRs work in our CRM?
Absolutely. Our SDR teams work directly in HubSpot, Salesforce, Pipedrive, or whatever CRM you use. Full activity logging, call notes, and pipeline updates — just like an in-house team.
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Ready to Scale Your SaaS Operations?

Get AI-augmented teams for support, sales, and operations. Most teams are operational within 2 weeks.

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