Live Chat Agents 24/7
Dedicated chat support agents who combine human empathy with AI-assisted response drafting. Sub-2-minute response times, around the clock.
Customers Expect Instant Responses
Live chat has become the preferred support channel for most customers. They expect immediate answers — not a 24-hour email wait. But staffing chat around the clock is expensive.
Chatbots handle simple questions, but customers get frustrated when they can't reach a real person for nuanced issues. You need human agents who can handle complexity while maintaining fast response times.
iSuporta's chat agents use AI tools to draft responses faster, access knowledge bases instantly, and handle multiple conversations simultaneously — delivering the speed of a bot with the intelligence of a human.
How We Solve It
Dedicated Team
Full-time professionals working exclusively for you from our Cebu facility.
AI-Augmented
Every team member is trained on modern AI tools relevant to their role.
US-Managed
US-based leadership ensures Western business standards and clear communication.
Full-Service Chat Operations
Who This Works For
Real-world scenarios where our team delivers measurable results.
SaaS Onboarding
Chat agents guide new users through product setup, answer feature questions, and reduce churn during the critical first-week experience.
Ecommerce Pre-Sales
Agents engage visitors browsing products, answer sizing and shipping questions, and increase conversion rates by 15-20%.
After-Hours Coverage
A dedicated night-shift team handles chat support outside US business hours, ensuring no customer waits until morning.
Transparent, All-Inclusive Pricing
One flat monthly rate per team member. Includes facility, equipment, HR, benefits, management, and AI tool training. No hidden fees.
Common Questions
How many chats can each agent handle?
What's your average response time?
Can agents work with our existing chat tool?
Do you offer 24/7 coverage?
How do AI tools help chat agents?
Related Services
Industries We Serve
Need 24/7 Chat Coverage?
Get dedicated chat agents who combine human empathy with AI-powered speed. Operational in 2 weeks.