Customer Support Agent
Hire a Dedicated Support Agent
Full-time customer support agents who use AI tools to handle tickets faster, resolve issues better, and keep your customers happy — at a fraction of US costs.
US Salary
$38,000–$52,000
per year + benefits
Save 60–70%
iSuporta
$1,200–$1,800
per month, all-inclusive
Day-to-Day
What Your Customer Support Agent Does
A full-time, dedicated professional working from our managed office in Cebu City.
- Handle inbound tickets across email, chat, and phone
- Resolve customer inquiries using your knowledge base and SOPs
- Escalate complex issues to your internal team with full context
- Track and update tickets in your helpdesk platform
- Use AI tools to draft responses and summarize conversations
- Maintain customer satisfaction scores above target thresholds
- Provide daily/weekly reports on ticket volume and resolution metrics
- Participate in product training to stay current on features
Skills & Qualifications
- Excellent written and spoken English
- 2+ years of customer support experience
- Experience with helpdesk platforms (Zendesk, Intercom, Freshdesk)
- Strong problem-solving and de-escalation skills
- Comfortable working US business hours (night shift in Philippines)
- AI tool proficiency — trained on ChatGPT and AI-assisted workflows
Tools They Use
ZendeskIntercomFreshdeskChatGPTVAPISlack
How It Works
From Request to Productive Team Member
We handle recruiting, vetting, and onboarding. You manage the work output.
1
Tell Us What You Need
Share your requirements, tools, and workflow preferences.
2
We Recruit & Vet
We source, screen, and interview candidates from our Cebu talent pool.
3
Training & Onboarding
Your hire is trained on your tools, processes, and expectations.
4
They Start Working
Full-time, dedicated to your business. Managed from our Cebu facility.
Industries
Who Hires Customer Support Agents?
This role is popular across multiple industries.
FAQ
Common Questions About Hiring Customer Support Agents
What channels can your support agents cover?
Our agents handle email, live chat, phone, and social media support. They work in your existing helpdesk platform and follow your SOPs.
Do agents work US hours?
Yes. Our standard support shifts cover US business hours (typically 8am–5pm ET or PT). We also offer extended coverage and 24/7 options with rotating shifts.
How are agents trained on our product?
You provide product documentation, SOPs, and access to your tools. We handle the initial training and our ops team ensures ongoing quality. Most agents are handling tickets independently within 1-2 weeks.
Can we start with one agent and scale later?
Absolutely. Most clients start with 1-2 agents and scale as needed. We can add trained agents within 1-2 weeks.
What if an agent isn't a good fit?
We offer a replacement guarantee. If your agent isn't meeting expectations, we'll find a replacement at no additional cost.
Ready to Hire a Support Agent?
Dedicated, AI-trained support agents ready in 2 weeks. No contracts, no hidden fees.